Frequently Asked Questions

Everything you need to know about your 18+ beauty experience.

Are your products cruelty-free and vegan?

Yes, at 18+, we are committed to ethical beauty. All of our products are 100% cruelty-free and our entire collection is formulated without any animal-derived ingredients.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.

What is your return policy for opened beauty products?

Due to hygiene and safety standards, we cannot accept returns on products that have been opened or used. However, if you receive a damaged or defective item, please contact us within 14 days for a full refund or replacement.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your ingredients safe for sensitive skin?

While our products are dermatologically tested, everyone's skin is unique. We recommend checking the full ingredient list provided on each product page and performing a patch test before full application.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.